
Porridge
An interactive app that walks a principle as Just Right, Over, or Under. You leave knowing how you, or someone you work with, are living it, and which way it missed. Useful when you are studying how to get better at living a principle, or coaching someone else to do the same.
Related blog posts: Just Right Porridge and Leadership Principles The Tension is Intentional
How to use it
Get the balance right.
A great way to be thoughtful about this is to apply a Just Right, Over, Under taxonomy. Pick the row that matches what happened.
The set
Leadership Principles, in teaching order.
1 Customer Obsession
Leaders start with the customer and work backwards. They work hard to earn and keep customer trust. They watch competitors. They obsess over customers.
2 Ownership
Leaders are owners. They think long term and do not sacrifice long-term value for short-term results. They act on behalf of the whole company, not just their own team. They never say "that's not my job."
3 Invent and Simplify
Leaders expect invention from their teams and always find ways to simplify. They look for new ideas from everywhere and are not limited by "not invented here." When they do new things, they accept that they may be misunderstood for a long time.
4 Are Right, A Lot
Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.
5 Learn and Be Curious
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
6 Hire and Develop the Best
Leaders raise the performance bar with every hire and every promotion. They recognize exceptional talent and move those people across the organization. They develop leaders and take coaching seriously.
7 Insist on the Highest Standards
Leaders have relentlessly high standards. Many people will think those standards are unreasonably high. Leaders keep raising the bar and drive their teams to deliver high-quality products, services, and processes. They do not send defects down the line. They fix problems so they stay fixed.
8 Think Big
Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently, and they look around corners for ways to serve customers.
9 Bias for Action
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. Leaders value calculated risk taking.
10 Frugality
Accomplish more with less. Constraints breed resourcefulness, self-sufficiency, and invention. There are no extra points for growing headcount, budget size, or fixed expense.
11 Earn Trust
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. They do not believe they, or their team, smell like roses. They benchmark themselves and their teams against the best.
12 Dive Deep
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.
13 Have Backbone; Disagree and Commit
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
14 Deliver Results
Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.
The set
10x Mindset, in teaching order.
1 one arm
Passion for the mission
Internalize the strategy. Care deeply about our technology, products, customers, and impact.
2 one arm
Deliver as 'One Arm'
Understand the connections and complexities beyond your function. Collaboration isn't always consensus.
3 one arm
Build extraordinary teams
Hold a high bar. Give and seek candid feedback. Build connected, supportive, diverse, and inclusive teams that are greater than the sum of their parts.
4 one arm
Challenge skillfully
Challenge respectfully when things don't make sense and back yourself. Value independent thinking. Discuss openly, listen, then drive the decision quickly.
5 one arm
Root out inefficiencies
Actively eliminate inefficiencies, simplify, and stay laser-focused on what really matters, whilst respecting any un-moveable constraints.
6 accelerate impact
Relentlessly push boundaries
Always ask, "How can this be better?" "How will we win?" Know when to balance delivery with perfection.
7 accelerate impact
Move with urgency and find a way
Be comfortable with speed, uncertainty, and the unexpected. Have a strong bias for action.
8 accelerate impact
Own it
Be accountable for the outcome; don't wait for instructions. Bring solutions, not problems.
9 accelerate impact
Be decisive in ambiguity and change
Find the common threads and translate vague ideas into concrete execution plans to create focus.
10 accelerate impact
Optimize for endurance and resilience
Navigate continuous pace and intensity, optimizing your own energy levels to sustain momentum for the long-term.
The set
Leadership Principles, in teaching order.
1 Wow the Customer
We exist to transform customers' lives for the better. The customer is the beginning and the end in every decision we make.
2 Ruthless Prioritization
To focus on what we must win, we give up what we want to do. Laser focus requires courage and confidence. Fast iteration and high-quality execution begin with laser focus.
3 Company-wide Perspective
Leaders think like owners and act in the best interest of the entire company. We understand and consider upstream and downstream implications. We bring attention to problems within or outside of our department. We never say 'get out of my kitchen' or 'that's not my job.'
4 Dive Deep
Operational excellence requires hands-on leadership with a passion for detail. We dig down to the smallest details to gain a full understanding, which equips us to empower the right people and deliver results. No task is beneath us.
5 Think Systematically
We build scalable processes with prompt feedback mechanisms. We take measures not only to fix defects, but also to prevent them in the future.
6 Simplify
Complexity is the enemy of scale, speed, and customer experience. Leaders are fanatical about simplifying what they touch.
7 Disagree and Commit
Constructive confrontation is essential to good decisions. Leaders challenge openly when they disagree. We do not compromise for social cohesion. Once a decision is made, we commit fully to ensure a successful outcome. Post decision, proponents and opponents are indistinguishable.
8 Hire and Develop the Best
Leaders raise the performance level of the team with every hire and promotion. We hire for the long-term need. We recognize exceptional talent and invest resources to develop their full potential. We empower them to pursue growth through internal rotations.
9 Deliver Results with Grit
Leaders deliver impact in timely fashion and with high quality. We do not confuse long hours or effort with results. We finish what we start. With grit, we work around dependencies and never let excuses stop us.
10 Influence without Authority
Leaders lead by communicating their ideas clearly. We drive alignment through data and insights. We create an environment where knowledge trumps position.
11 Aim High and Find a Way
We aim for jaw-dropping results and work backwards. Goals are often set to what seems possible within existing conditions. We have the courage to aim high and then embrace/force/drive/propel any change necessary to deliver the 'wow.'
12 Learn Voraciously
We are hungry for the best ideas and seek them from all sources. We embrace growing pains. Ego is the enemy: we avoid rationalizing mistakes and are vocally self-critical.
13 Demand Excellence
Leaders have a passion for excellence and do not tolerate mediocrity. We hold ourselves and others to a high standard that we raise perpetually.
14 Move with Urgency
Urgency is a sense of crisis. We treat inaction as a threat to survival. We 'learn by doing' and do not delay decisions to seek a 'perfect' solution.
15 Hate Waste
Leaders find ways to do more with less. We save costs rather than simply cut them. We do not skimp on a penny today if that will cost us a dollar tomorrow.
The set
Leadership Principles, in teaching order.
1 Own It
We solve problems, go the extra mile, and always think long-term. We're intentional about how we use our resources to drive success.
2 Dive Deep
We challenge the data and strive to understand how things really work. We're hands-on and never shy away from getting into the details.
3 Deliver Value Fast
We focus on what matters most to our customers and partners, embracing change and adapting quickly in a fast-paced industry.
4 Bring Good Vibes
We support and celebrate each other, staying positive even in challenging times.
5 Raise the Bar
We set ambitious goals, build high-performing teams, and deliver feedback that pushes everyone to grow.
6 Stay Humble
We stay open-minded, grounded, and grateful for our successes, always looking for ways to improve and evolve.
The set
CREDIT Values, in teaching order.
1 Collaboration
To achieve results, team members must work together effectively. At GitLab, helping others is a priority, even when it is not immediately related to the goals that you are trying to achieve.
2 Results for Customers
We exist to help our customers achieve more. Everything we do should be in service of making our customers successful with GitLab. Results for Customers is at the top of our values hierarchy, as our customers achieving results drives overall business performance that enables everything else.
3 Efficiency
At GitLab, efficiency means producing results without wasting materials, time, or energy. We optimize solutions globally for the broader GitLab community over one person or a small group. Focus on efficiency should be global in nature, not just local to a given function.
4 Diversity, Inclusion & Belonging
Diversity, inclusion and belonging are fundamental to the success of GitLab. We aim to make a significant impact in our efforts to foster an environment where everyone can thrive. We are designing a multidimensional approach to ensure that GitLab is a place where people from every background and circumstance feel like they belong and can contribute.
5 Iteration
At GitLab, we iterate to do the smallest valuable thing to get fast feedback and efficiently reach a desired end goal. Feedback can be from internal users (dogfooding), or through feedback from our broader user community. We validate each iteration and adjust, but not at the expense of the user experience that we deliver to our customers.
6 Transparency
Be open about as many things as possible. By making information public, we can reduce the threshold to contribution and make collaboration easier. Use public issue trackers, projects, and repositories when possible.
The set
Company Tenets, in teaching order.
1 strategic approach
Think big, start small
We start small and test early. As we scale, we frequently zoom out to ensure we remain on track toward our grand mission.
2 customer focus
Customer success is our success
If our customers are successful, then it will shine on us as well. We strive to understand our customers and ensure that they are successful in their mission too. This applies equally to internal and external customers.
3 collaboration and communication
Break down silos
We work constructively and positively with people in the company no matter which location, division, project, or team they might be in today. We share what we know freely, ask when we don’t know, and refrain from using "us and them" words. We proactively communicate across the natural silos that do form and are acutely aware that we succeed or fail together.
4 ownership and accountability
Ownership
We take ownership of our work. We think long-term and bias toward long-term value over short-term results. We act on behalf of the entire company, beyond just our own team.
5 ownership and accountability
No surprises
Our goals have dates, or at least dates for dates. We deliver when we say, or inform stakeholders when we know a date will slip. There are no surprises.
6 innovation and continuous improvement
Invent and simplify
We expect and require innovation from our teams and always find ways to simplify. We are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” We practice 'love every idea for at least 5 minutes'. As we do new things, we accept that we may be misunderstood for long periods of time.
7 agility and action
Bias for action
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
8 collaboration and communication
Earn trust
We do what we say. We listen attentively, speak candidly, and treat others respectfully. We are humble enough to recognize our own mistakes and commit to improving.
9 innovation and continuous improvement
Better than yesterday
1% better each day, 5 days a week, is 11x better a year. We take small gains every day, even if big ones are 'just around the corner'. In that way, we build towards the highest standards, and achieve goals many think are impossible.
10 talent and development
Hire and develop the best
We raise the performance bar with every hire and promotion. We recognize exceptional talent, and willingly move them throughout the organization. We develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.
11 agility and action
Have Backbone; Disagree and commit
We are obligated to respectfully challenge decisions when we disagree, even when doing so is uncomfortable. We have conviction and are tenacious. We do not compromise for the sake of social cohesion. Once a decision is determined, we commit wholly. We keep on moving forward, together.
12 ownership and accountability
Respect time
Time is our most constrained resource, so we are cognisant of it in everything we do and every interaction we have with others. We take our own time to communicate clearly before amplifying noise and consuming others' time. We always consider spending more money to save time. Dawn recognizes the need for overtime on an irregular basis but respects the need for employees to have recovery time to ensure their own well-being.
13 innovation and continuous improvement
Scrappy, not crappy
We strive to get maximum value by being as lean as possible in everything we do. But we are not afraid to spend the time and effort required to make sure our work is fit for purpose. We understand that tension and constantly refine our work to be everything it needs to be, and nothing more.
14 strategic approach
Rocket engineering, not rocket science
We are a product company that builds what customers love. A scientific method is an invaluable tool to design better things, but the science itself is rarely the point. We keep the product and the customer in mind.
15 strategic approach
Race on the racetrack, walk on ice
Our work involves a wide spectrum of activities, from early-stage RnD to certified flight systems. We are acutely aware of the differing demands and opportunities each of these environments presents us, and of which environment we are in. We are agile and adaptable in our thinking, and thus able to move from one environment to the next quickly without conflating these worlds.
From the blog
Writing that goes with the set.
- Just Right Porridge and Leadership Principles
The under, just right, over idea this manual is built on.
- The Tension is Intentional
The principles pull against each other on purpose. That is the work.
To add another company's set, open an issue on kindel/principles.