Teamwork
We stimulate personal and professional growth, share the opportunities of development and maximize individual and team performance.
Back to the universal principles
Calibration
Under, just right, over.
| Situation | Under | Just Right | Over |
|---|---|---|---|
| A person ready for harder work | Keeps the hard piece because it is faster if you do it. | Gives them the piece, stays close enough to catch a real miss, and lets them own the result. | Hands over the whole area in one week and disappears. |
| Credit for a team result | Names only the star, or only yourself. | Names what the group did and the specific growth you saw in more than one person. | Spreads the credit so evenly that nobody can tell what to do again. |
| One person wants every hard problem | Lets them take all of it because the result will be better this week. | Gives them a hard piece and gives the next one to someone who needs the practice. | Benches the strong person to make a point, and the work suffers for the lesson. |
| A development chance | Offers it only to the person who already looks like the last person who had it. | Says what the chance is, what good looks like, and invites more than one person to make a case. | Rotates the chance so mechanically that the work has no owner who can succeed at it. |
| Coaching versus doing it | Rewrites their work after hours and tells them it was fine. | Shows them the gap, lets them fix it, and checks the result. | Turns every task into a lesson and the delivery date slips for the teaching. |
| Growth that ignores the week | Has no growth in the plan at all, only this week's tickets. | Picks one stretch that still lets the week's commitment ship. | Builds a development plan that replaces the job the team was hired to do. |
Further reading
Sources and essays on this principle.
- Toyota Way 2001
Teamwork, under Respect for People.
toyota-global.com
- Toyota Annual Report 2018, the Toyota Way keywords
The first-party wording of this keyword. Page 29.
toyota-global.com
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