Respect

We respect others, make every effort to understand each other, take responsibility and do our best to build mutual trust.

Porridge Beta

Back to the universal principles

Calibration

Under, just right, over.

SituationUnderJust RightOver
Before you judge a missDecides why they failed before asking what they saw.Asks what happened, restates it back, and only then says what should change.Interviews so long that the miss has no owner and no next step.
A disagreement about the workTreats the disagreement as a verdict on the person.Stays on the work, gives the other view a fair hearing, and still makes the call.Avoids the disagreement so thoroughly that the team cannot tell what was decided.
Trust after you caused the missExplains why it was not really yours and moves on.Owns the miss, says what you will do differently, and follows through on that small promise.Over-apologizes for days and leaves the repair to someone else.
You already know the answerAsks for input and then repeats the answer you walked in with.Listens long enough to be able to change the answer, and says so if you do not.Refuses to close because someone in the room might still feel unheard.
A shared missPoints at the other team and waits.Takes your piece of it, says what you need from them, and does not make them carry your share.Takes the whole miss, including the parts you do not understand, and crowds them out of the repair.
Respect that never says the problemSays the harsh version in the hallway afterward.Says the problem to the person, plainly, and keeps the relationship intact enough to keep working.Softens the problem until they leave thinking everything is fine.

Further reading

Sources and essays on this principle.

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