Stay Humble

We stay open-minded, grounded, and grateful for our successes, always looking for ways to improve and evolve.

Back to the universal principles

Calibration

Under, just right, over.

Situation	Under	Just Right	Over
After a win	Treats the win as proof you should not be questioned.	Says what worked, what was luck, and what you would change next time.	Dismisses the win so completely that the team cannot learn what to repeat.
Credit after success	Takes the credit, or fails to notice who else made it possible.	Names the other people and keeps the part that was actually yours.	Refuses any credit, so the people who depend on you cannot tell what you will own next time.
A criticism of the win	Defends the win and misses the useful part of the note.	Asks what they saw, keeps the part that would make the next one better, and does not grovel.	Rewrites the win as a failure to show you can take a note.
Grateful and specific	Says thanks with no content, or says nothing.	Thanks the specific person for the specific thing, and says what it unlocked.	Performs gratitude in public for work you have not actually looked at.
Open to a better way	Closes the method because it just worked.	Asks one person who does it differently what they would change, and tries the part that fits.	Abandons a working method at the first alternative.
Humility that will not decide	Confuses confidence with arrogance and still needs a decision.	Decides, and holds the decision lightly enough to update when the evidence changes.	Refuses to decide because any choice might look proud.

Further reading

Sources and essays on this principle.

Launching Our Leadership Principles, Delivery Hero
The published wording of this principle.
deliveryhero.com
Delivery Hero Careers
How the company presents the culture this principle is part of.
deliveryhero.com