Bring Good Vibes

We support and celebrate each other, staying positive even in challenging times.

Back to the universal principles

Calibration

Under, just right, over.

Situation	Under	Just Right	Over
A bad week	Goes dark, or snaps, and leaves the team to guess how bad it is.	Names the hard part, stays decent to people, and points at the next useful step.	Insists everyone act upbeat and treats a worried question as bad attitude.
Celebrating a real win	Moves straight to the next problem and the win disappears.	Names who did it and what was hard, briefly, then gets back to work.	Celebrates so long that the unfinished work becomes someone else's emergency.
Support for someone struggling	Leaves them alone because you do not want to make it awkward.	Offers a specific help, takes a piece if you can, and still expects the work to get done.	Takes the work away permanently and calls that support.
Staying positive about a miss	Pretends the miss did not happen so the mood stays light.	Says the miss plainly and keeps the tone one a person can work in.	Dwells on the miss until the room cannot function.
Credit in the room	Lets the win pass with no names, so people feel invisible.	Gives the credit where the work happened, in front of the team.	Performs gratitude that praises everyone and informs no one.
Positivity that hides the problem	Uses optimism to avoid saying the project is off track.	Stays constructive and still puts the risk on the table the day you know it.	Polices tone so carefully that bad news arrives late.

Further reading

Sources and essays on this principle.

Launching Our Leadership Principles, Delivery Hero
The published wording of this principle.
deliveryhero.com
Delivery Hero Careers
How the company presents the culture this principle is part of.
deliveryhero.com