Deliver as 'One Arm'

Understand the connections and complexities beyond your function. Collaboration isn't always consensus.

Back to the universal principles

Under, just right, over.

SituationUnderJust RightOver
A decision that touches another teamDecides inside the function and tells the other team after it has shipped.Learns how the decision lands on them, then makes the call without waiting for every vote.Will not decide until every adjacent team has agreed, and the week is gone.
A dependency you do not ownTreats the other team's queue as none of your business until you are blocked.Says what you need, what they are carrying, and a smaller slice that unblocks both sides.Takes over their work so you do not have to depend on them.
A meeting of only your functionSolves a cross-team problem with the people who already share your view.Brings in the person who will live with the result, hears them, and still leaves with a decision.Invites so many functions that the meeting cannot decide anything.
Collaboration versus consensusEquates disagreement with a failed collaboration and forces a watered-down middle.Understands the other view, states the disagreement, and decides.Calls a solo decision collaboration because you sent a note afterward.
Connections you have not mappedOptimizes the function and is surprised by what breaks downstream.Draws the two or three connections that matter for this decision and checks them.Maps the whole company before a local call that only one other team feels.
Backing a cross-team callAgrees in the meeting and undoes it back inside the function.Carries the decision back, including the part your own team did not prefer.Polices the other team all week to prove you are collaborating.

Sources and essays on this principle.

  • Life at Arm

    The published wording of this principle, under the 10x Mindset.

    arm.com

  • Arm Company

    The mission and company context this principle is meant to serve.

    arm.com

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